If, in the unlikely event you would like to return your products, we offer a hassle free exchange or refund policy provided that shoes have not been worn outside and are returned in their original box, with any free gift and receipt within 14 days of purchase. Please note that postage will not be paid by KidsShoesDirect for returned items,

If you need to ask us any questions, please email us at and we'll get back to you straight away.

Please return to the following address.

Kids Shoes Direct, 46 Millbeck Green, Collingham, LS22 5AJ

We advise customers to obtain proof of postage when returning goods as we are unable to take responsibility for returned goods lost in transit.